Frequently Asked Questions
Is my credit card number and personal information secure?
SheetMusicCatalog.com uses PayPal and SSL (Secure Sockets Layer), for the
secure, encrypted transfer of sensitive information, such as credit card numbers. For more
information, view our security policy.
What are your shipping charges?
Shipping charges vary depending on the products you purchase and the location to which your
order is being shipped. As you add items to your shopping cart, you'll see shipping options
and associated costs for the items in your shopping cart. The first time you add an item to
your shopping cart, we'll ask you to indicate the country to which your order will be shipped.
This allows us to provide you with shipping options and costs for your order.
What is your return policy?
We have a 30-day satisfaction guarantee. Our returns policy and instructions can be
found here.
Do you accept International orders?
We ship orders anywhere in the world, however, due to manufacturer restrictions, you may be
required to prepay with a money order or bank draft, depending on the country to which your
order is to be shipped. If upon adding an item to your shopping cart, your country is not
listed, then you must prepay your order. Simply email us your order and we will email you back
the associated shipping charges and instructions for sending us your payment.
How often are new items added to the site?
We are constantly adding new products to our store. A great way to keep tabs
on our newest items is to subscribe to our email list. We'll send you a regular email
message telling you about our newest products and latest deals.
What's a cookie and why does your site use them?
Cookies are very small text files created by a web site to store information regarding
your visit. These cookie files are then temporarily stored on your hard drive. We use
cookies to keep track of the products you add to your shopping cart. If your browser
doesn't accept cookies, you won't be able to add and delete items from your shopping
cart. Cookies are totally harmless and not readable by other web sites. Sensitive
information, such as your credit card number, is never stored in your cookie file at any
time.
Do I have to pay sales tax for products I purchase?
Residents of Texas are automatically charged 8.25% sales tax. We do not add sales tax
for residents of states other than Texas.